At the time of your initial Base / Pro subscription purchase you can email your Learning projects to [email protected] along with your order number and our team will convert your projects for you. We suggest you use Dropbox/Google Drive/WeTransfer for large files.
Your subscription begins on the date that you initially purchased the subscription. However, we add 7 days to your subscription term at no cost, to cover the time it takes to ship your licensing dongle to you.
Please purchase a replacement licensing dongle and get in touch with us at [email protected] to have your license transferred. There is a fee for transferring licenses between dongles, as this is a manual process.
Your upgraded subscription will be available immediately. Once you have made the switch in My Account->Subscriptions, simply start Notch on your PC with the relevant Notch dongle plugged in. Your dongle will be upgraded straight away. If you have any issues, then please email [email protected]
Yes, one Notch account can manage multiple subscriptions. You can specify and change the user of each subscription at any time in My Account->Subscriptions. Just remember that the subscription is always tied to the physical dongle.